Industries · Logistics and transport

One tender draws on facts owned by five different functions.

Lane coverage and capacity from Operations. Rate tables and accessorials from Pricing. Customs and trade attestations from Compliance, in every country served. Liability and insurance terms from Legal. Warehouse and integration capability from Solutions. Those facts sit in separate systems, under separate owners, on separate revision cycles — and the deadline belongs to the shipper.

Built for bid and tender teams, key accounts, pricing, and trade compliance.

Where the tender actually goes wrong.

Not for want of capability — the network can do the work. Every fact in the submission already exists, in five places, owned by five people, on five revision cycles.

  • 01

    The tender desk

    Shipper RFPs and freight tenders are among the largest structured documents in B2B — lane-level rate tables, service-level commitments, security annexes and sustainability disclosures, renewing on rolling two- and three-year cycles.

    Assembling them is manual, and the same questions recur across shippers, verticals and geographies in different formats, so the work is repeated rather than reused.

    The tender machine never stops. The answers never carry forward.

  • 02

    Cross-sell across lines of business

    A seller who covers freight forwarding cannot describe contract logistics capability with confidence, so they never open that conversation. The same is true in every direction across the group.

    The incentive to cross-sell is usually already in place. The language to do it is not.

    Four other lines of business the account will never hear about.

  • 03

    Customs, trade and compliance

    HS classification, duty treatment, restricted-party screening and shifting regimes across every country served — answered today by finding the right specialist and waiting.

    C-TPAT, AEO and TAPA evidence requests arrive in a new wrapper from every shipper, and the evidence that satisfies one is usually the evidence that satisfies the next.

    Senior specialist time goes to answers that already exist.

What Tribble does about it.

One place the approved answer lives, with the source attached and an owner’s name on it — and every response you finish makes the next one cheaper.

  1. 1

    Load it

    Your approved sources come in with their permissions and versions intact, so every answer can be traced back from day one.

  2. 2

    Answer from it

    Answers are worked out before anyone asks. Each one shows the document it came from, who owns that document and when it was last changed.

  3. 3

    Keep what you learn

    Every edit a reviewer makes becomes the approved answer next time. Your experts see the 10–20% that is genuinely new, not all of it. The tenth submission is faster than the first.

The documents a logistics group actually files.

All of them run the same way. Follow any one through to see it.

What we would measure.

Agreed against a baseline captured before anything starts, so the result is judged on your numbers.

Tender cycle timeDays to a complete first-pass submission, against the hours the last one took
First-pass qualityShare of outputs citing a governed source at acceptable quality
Expert review burdenOperations, Pricing and Compliance time against the 10–20% exception-only target
Commitment consistencyWhether the submission matches the rate table and the network record
Coverage without headcountShippers, verticals and geographies answered per quarter
Cross-line conversationsBundling conversations started from approved language

Proof, and where it comes from.

Transport and logistics is a newer vertical for us, and we will not manufacture a peer story. Americold — the Fortune 500 cold-chain operator — runs its RFx workflow on Tribble, and we have not yet captured published outcome numbers from it. The figures below come from document-response workflows shaped exactly like a shipper tender: hundreds of questions, five functional owners, one deadline set by someone else.

AmericoldFortune 500 cold chain, running its RFx workflow on Tribble. No published numbers yet.
93% first passSalesforce, on a 973-question RFP
200 questions, under an hourClari, on a single RFPRead the story →

The first engagement: one workflow, eight weeks.

Narrow scope is what makes that real rather than aspirational. One team, one motion, one baseline captured before anything starts.

  1. 1

    Connect · week 0

    Scope and owners named. Sources ingested from prior tenders, rate and lane history, service descriptions, certifications and annexes. Baseline captured from how the work runs today.

  2. 2

    Build · weeks 1–3

    The answer set assembled from your own records, scoped to the questions that actually recur. Your experts review and approve it.

  3. 3

    Pilot · weeks 4–6

    Live with a defined cohort on real work. Our team works alongside yours, tuning against what reviewers actually change.

  4. 4

    Prove · weeks 7–8

    Measured against the baseline, with a clear read on where value landed and a go or no-go on expanding.

Questions worth asking

Including a few worth putting to your own team before you talk to us.

How long does a shipper tender take to answer today, and where does the time actually go?

Most teams have never measured it, which is the first thing worth fixing. The number worth bringing to a first conversation is how many expert hours a single tender consumes across sales, pricing, operations and compliance. It is usually larger than anyone expects, because the time is distributed across five functions and nobody owns the total. We would rather build that model with your team than guess at it.

We have already chosen an AI platform. Where does this fit?

Build the agent wherever you like. The gap is what the agent answers from: prior tenders, rate histories, lane commitments, facility certifications and annexes, spread across lines of business and countries. A governed answer layer is the content those tools have to draw on, not a competing destination. If your selection criteria included human review before anything ships and embedding into tools people already use, those still hold here.

Can it keep a submission consistent with the rate table?

That is a specific step in the loop. Responses are validated across the full submission and against the rate table and network record, so contradictions and commitment drift are caught before the shipper sees them rather than after you are contractually bound to them.

What about customs and trade questions across many countries?

Restricted-party lists and certifications live beside the customer and contract files, so a screening hit is checked against current list data and every clearance traces to the list version and the rule that cleared it. Export-control and end-use questions return the classification and the policy behind it, not a guess.

What does the first engagement look like?

One line of business, one content estate, one team — typically transportation tender response, because it is the largest document and the hardest deadline. Eight weeks from content connection to a first drafted tender, with the success threshold agreed before kickoff.

Send one redacted tender.

Won or live, it does not matter. We will map where the last complete response actually lives today, and agree the success measure before kickoff so the pilot is judged on your terms.

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